Roar of Serengeti Safaris

TERMS AND CONDITIONS

All trips operated by Roar of Serengeti Safaris are accompanied by a detailed itinerary outlining the locations, experiences, and services planned for clients. We strive to provide all agreed-upon safari services; however, due to unforeseen circumstances such as road conditions, weather changes, logistical complications, or security risks, itinerary modifications may be required. In such cases, Roar of Serengeti Safaris reserves the right to make changes in the interest of client safety and satisfaction, ensuring the same standard and spirit of the original experience.

1. Understanding Tanzanian Conditions

Clients must understand that travel conditions in Tanzania differ from those in developed countries. Sudden changes in government regulations, national park fees, or tax policies can occur. Roar of Serengeti Safaris reserves the right to adjust its pricing accordingly in response to such changes.

2. Payment Terms

Upon booking confirmation, clients receive an invoice. A 45% deposit of the total itinerary cost and full prepayment for airline tickets is required to secure reservations. The remaining balance is due 65 days before the tour's start. Bookings made within 65 days require full payment at the time of reservation.

3. Accepted Payment Methods

Payments are accepted via bank wire/transfer.

4. Cancellation Policy

• 65+ days before departure: Deposit is non-refundable.

• 50–65 days before departure: 50% of the itinerary cost.

• 0–50 days before departure: 100% of the itinerary cost.

Changes to confirmed itineraries are subject to availability and will incur a fee of €150 per modification.

5. Website Pricing

Prices listed on zanisaactourandsafari.com are per person (based on two travelers unless otherwise specified), quoted in USD. Rates exclude passports, visas, tips, insurance, personal expenses, peak season surcharges, and child discounts unless otherwise noted. All quotes are valid for two weeks and subject to change.

6. Travel Documents

All necessary travel documents are sent two weeks before departure.

7. Insurance

Comprehensive travel and medical insurance is mandatory. Coverage should include medical emergencies, repatriation, and preferably cancellation, baggage loss, and evacuation (e.g., Flying Doctors).

8. Passports and Visas

Clients are responsible for ensuring valid travel documents. Most nationalities may obtain a visa on arrival in Tanzania. Passports must be valid for at least six months beyond the date of departure.

9. Name Accuracy

Clients must verify names on invoices upon receipt. Name changes requested after three days of invoice issuance are subject to a €125 fee.

10. Contractual Agreement

Booking with Roar of Serengeti Safaris signifies acceptance of these Terms and Conditions. These form the basis of a legal contract governed by Tanzanian law.

11. Booking Procedures

Custom-made trips require a 50% deposit or full payment if booked within 12 weeks of travel. Full payment is due 12 weeks prior to departure. Delays may lead to price variations or cancellation.

12. Medical Conditions and Disabilities

Clients with medical conditions or disabilities must disclose these before booking. Roar of Serengeti Safaris reserves the right to decline bookings if unable to meet specific needs.

13. Documentation Accuracy

Review all confirmations and documents promptly. Contact us within 14 days of receipt for corrections.

14. Cancellation by Clients

Must be made in writing. See section 4 for applicable charges. Flight costs are always non-refundable.

15. Surcharges

If applicable, surcharges due to external factors (e.g., fuel, park fees) will be passed to the client. Increases exceeding 10% allow the client to cancel and receive a refund.

16. Client Amendments

Changes after deposit are subject to a $75 (or $100 for US clients) fee per person. No changes permitted within 12 weeks of departure.

17. Cancellation by Roar of Serengeti Safaris

If cancellation is necessary, full refunds or suitable alternatives will be offered. Compensation of $75 per person may apply unless due to force majeure.

18. Amendments by Roar of Serengeti Safaris

We reserve the right to make minor or major changes. Clients will be informed and given options. Compensation is not applicable for minor changes or force majeure.

19. Responsibilities and Liabilities

We accept responsibility for services described in itineraries but not for optional excursions or services not arranged by us. Liability is limited to 200% of the holiday price, excluding death or personal injury caused by negligence.

20. Carriers

Travel by third-party air/sea carriers is governed by their conditions. We are not responsible for delays, cancellations, or baggage issues.

21. Insurance Requirement

Travel insurance is mandatory. We may cancel bookings lacking sufficient coverage.

22. Governing Law

These terms are governed by Tanzanian law and subject to the jurisdiction of courts in Dar es Salaam.

23. Introducer Waiver

Clients referred by third parties agree to direct all concerns to Roar of Serengeti Safaris only.

24. Problem Resolution

Issues should be reported immediately to the guide or hotel manager. Unresolved issues must be reported in writing within 28 days after returning home.